Kenisha L. Barnes
Address: 12403 South Rylander Circle Houston, TX 77071
Phone: 713.320.1981
Email: kl.barnes@gmail.com
Career Objective:
To work in an aggressive environment /organization that takes full advantage of my education, technical abilities, and strong work ethic
Highlight of Qualifications:
- Other - Active Listening, Critical Thinking
- Other - Effective Speaking
- Other - Service Orientated
- Technical - Microsoft Outlook, Internet Explorer
- Technical - Microsoft Office
Work Experience
August 2009-Current : United Recovery Systems - Dell Financial Services
Houston, TX
Customer Care/Collections
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Answer customer questions regarding problems with their Dell Financial Services account.
- Record information about financial status of customers and status of collection efforts.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
September 2008-February 2009 : Dillards
Houston, TX
Customer Service
- Greet customers and ascertain what each customer wants and needs
- Open and close cash registers, performaing tasks such as counting money, seperating charge slips, coupons, and vouchers, and balancing cash drawers
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Conpute sales prices, total purchases and receive and process cash or credit payment.
- Maintain records related to sales
- Answer questions regarding the store and its merchandise
- Ticket, arrange, and display merchandise to promote sales
August 2007 -July 2008 : West Telemarketing - AT&T Customer Service
San Antonio, TX
Customer Service
- Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Troubleshoot and offer technical assistance with AT&T website, hardware operations, computer software, and other telcommunication services.
January 2006 -August 2006 : USAA ( United States Automobile Association)
San Antonio, TX
Website Technical Support ( Contract )
- Interact with customers through answering incoming phone calls, providing quality customer service using Windows based computer for troubleshooting
- Entering work orders, customer account information and handling billing inquiries, customer complaints, while providing problem resolution.
- Provide technical phone support for the website
- Diagnose and resolve software problems relating to but no limited;
* Uninstall/Reinstall Network Drivers
* Check TCP/IP Settings
* Disable Firewalls, Pop - Up Blockers, and antivirus software
Education
Houston Community College
Houston, TX
Marketing
August 2009-Current
Huston - Tillotson University
Austin, TX
August 2004-May 2005
References Available Upon Request